With a great number of people using computers and mobile devices today, the demand for IT support is also on the rise. As not everyone who owns a PC and other portable gadgets have the technical knowhow, they will somehow need some reliable resources from where they can get solutions to their IT problems.
Fortunately, there are manufacturers that provide after sales support to customers both online (via email, chat, telephone) and offline beyond the usual hardcopy manuals. This is a valuable service that is sure to gain repeat customers moving forward.
ASUS, well known for its mini-notebooks, is one company that provides IT support through its website support.asus.com. Its main page features two sections – download and support.
The Download area is where ASUS users can get the drivers appropriate for their unit and where they can get help in determining the model and serial number of their computer product.
The Support page features a Question category wherein users can choose from sub-categories relating to their IT issues. These include technical inquiries, product specification, repair inquiries, warranty inquiries and commercial products support.
In the technical inquiries section, customers and other internet users can choose to proceed to the appropriate sub-categories where they think they can find solutions to their problems. They may go to the FAQ section which normally covers some of the most common technical issues or they may click on CPU Support or Troubleshooting.
Those who want to know about their power supply requirements can check the Recommended Power Supply Wattage section while those interested to get the opinions of other people can join the Forum. Meanwhile, the Self-Diagnostic section provides free tools and guides that can help users fix their problems on their own.
If all else fails, you can always go to the Contact section and use the company’s online technical form to bring your problem to the attention of the right staff. A list of contact numbers in different countries is also available if you’d like to talk personally to a customer support representative. You may as well check if a service center is available in your country.
ASUS was among the top five manufacturers that shipped the most number of PC units in the last quarter of 2011. Reports noted that the company’s move to create more regular notebooks than the mini notebooks were a success as 80 percent of the mobile PC units it shipped in late 2011 were the regular size notebooks.
Photo via pc-tech-help.blogspot.com
About the guest author:
Marlon is an IT support London staff and writer working for a call center. He continues to upgrade his technical skills due to the more complex issues he encounters at work.